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Privacy Policy

Last Update: 1 April, 2025.

At Green Shield Agency, we are committed to protecting the personal information of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services—whether online, by phone, or in person.

This policy applies to our operations across Florida, Texas, California, and Georgia.

Information We Collect

When you interact with us, we may collect different types of information, including:

  • Basic contact details: Name, email, phone number, address

  • Identification data: Driver’s license number, date of birth, Social Security number (when required)

  • Insurance-related information: Vehicle details, coverage preferences, prior claims

  • Financial information: Billing and payment details

  • Online behavior: IP address, browser type, device ID, and website activity through cookies and tracking tools

We collect this information directly from you through applications, quote forms, and customer service interactions, and also from third-party sources like government databases, consumer reporting agencies, and referral partners.

How We Use Your Information

We use the information we gather to:

  • Provide insurance quotes and process applications

  • Administer active policies and manage claims

  • Respond to your questions and offer support

  • Communicate important updates about your policy

  • Analyze website traffic and improve digital services

  • Meet legal, regulatory, or compliance obligations

We may also send occasional promotional messages about products we believe may interest you. You can opt out at any time.

Information Sharing

We do not sell your personal data.

We may share your information with trusted third parties when necessary to:

  • Underwrite or service your insurance policy

  • Process payments or claims

  • Comply with laws or respond to legal requests

  • Perform business functions on our behalf (e.g., IT services or analytics)

All third parties must adhere to strict confidentiality and data protection agreements.

State-Specific Privacy Notices

We comply with all applicable privacy regulations in the states where we operate:

California (CCPA/CPRA)

California residents have the right to:

  • Access and delete certain personal information

  • Opt out of personal data sharing

  • Limit the use of sensitive personal information

Florida (FIPA)

We take reasonable steps to protect your information and notify you promptly in case of any data breach.

Texas (ITEPA & Medical Records Privacy Act)

We comply with requirements for securing personal and medical data, and for breach notification.

Georgia (Personal Identity Protection Act)

We follow standards for the secure handling and disposal of personal information.

Cookies and Website Tracking

Our website uses cookies and similar technologies to understand how users interact with our site and to provide a more personalized experience. These tools may collect information such as:

  • Browsing activity

  • Device type

  • Geographic location (approximate)

You can manage cookie preferences through your browser settings.

How We Protect Your Data

We use a combination of technical and physical safeguards to protect your personal information from unauthorized access, alteration, or misuse. These measures include encryption, secure servers, and staff training on data privacy practices.

We keep your data only as long as needed for legitimate business purposes or to comply with the law.

Your Rights and Choices

Depending on your state of residence, you may have the right to:

  • Request access to your data

  • Request that we correct or delete certain information

  • Opt out of marketing communications

  • Limit the use of sensitive information

To exercise any of these rights, contact us using the information below.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 13 years old.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the date at the top will reflect the latest revision.

Contact Us

If you have any questions or wish to request more information about this Privacy Policy, please contact us:

Green Shield Agency
 Email: privacy@greenshieldagency.com

By submitting my personal information, I hereby give Green Shield Agency my clear and informed permission to contact me through phone calls, emails, SMS messages, social media, and other appropriate means of communication. This consent allows Green Shield Agency to manage and administer my insurance coverage efficiently and stay in touch regarding important matters related to my policy. I understand that such communication is essential to ensure the timely and proper delivery of services tailored to my insurance needs. Green Shield Agency is committed to protecting my personal data using robust security protocols and safeguards to maintain confidentiality and prevent unauthorized disclosure. I understand that I may update my communication preferences or revoke this consent at any time by reaching out to Green Shield Agency through the appropriate channels. Additionally, my information will only be shared with third parties when it is necessary for fulfilling services or required by law, and always with my knowledge and consent.

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